Hopetopic Terms and Conditions
Effective Date: December 4, 2024
Welcome to Hopetopic! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our website, products, and services. Please read these Terms and Conditions carefully before making any purchases or engaging with our website. If you do not agree to these terms, you should not access or use the Hopetopic website.
1. Acceptance of Terms
By using our website, you agree to comply with these Terms and Conditions, including any additional terms, conditions, and policies referenced herein. These terms constitute a binding agreement between you and Hopetopic.
We reserve the right to update or modify these Terms and Conditions at any time, and any changes will be effective immediately upon posting on the website. We encourage you to review these terms periodically for updates.
2. Use of the Website
You are granted a limited, non-exclusive, non-transferable license to access and use the Hopetopic website for personal, non-commercial purposes. You agree not to:
- Copy, modify, distribute, or create derivative works based on the website’s content.
- Use the website for any unlawful or prohibited activities, including violating any laws or infringing on the rights of others.
- Interfere with or disrupt the functioning of the website or servers connected to it.
3. Account Registration
To place an order or access certain features on our website, you may need to create an account. When registering for an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
If you suspect any unauthorized access or security breach, you must notify us immediately. Hopetopic is not responsible for any loss or damage arising from unauthorized use of your account.
4. Product Information
At Hopetopic, we strive to ensure that all product descriptions, images, and pricing are accurate. However, we cannot guarantee that all content on the website is error-free. We reserve the right to modify or correct errors in product descriptions, prices, and availability at any time without prior notice. In case of any discrepancy in product information, we will notify you before processing the order.
5. Ordering and Payment
When placing an order on Hopetopic, you agree to provide valid payment details. We accept payments via major credit cards, debit cards, and PayPal. All payments are processed securely, and your information is handled according to our Privacy Policy.
By submitting an order, you are offering to purchase the selected products under these Terms and Conditions. Once your order is confirmed, you will receive an email confirmation with the details of your purchase. We reserve the right to cancel or refuse any order for reasons such as product availability, suspected fraud, or errors in pricing or product description.
6. Pricing and Payment Terms
All prices on the Hopetopic website are listed in USD. Prices are subject to change at any time without prior notice. The total price of your order will include applicable taxes and shipping fees (if any), which will be calculated at checkout. We are not responsible for any additional customs duties, taxes, or import fees that may apply to international orders.
You agree to pay the full amount for your order, including all applicable charges, at the time of purchase.
7. Shipping and Delivery
Once your order has been processed, we will ship it using reputable carriers. Shipping times may vary depending on your location and the delivery method chosen at checkout. You will receive a tracking number for your shipment once it has been dispatched.
Please note that we are not responsible for delays caused by the carrier or any unforeseen circumstances such as weather or customs delays. Hopetopic is not liable for lost or stolen packages, and you agree to take responsibility for ensuring that your delivery address is accurate.
8. Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not satisfied with the item, we offer a 30-day return and exchange policy. To return or exchange a product, the item must be unused, in its original condition, and in the original packaging.
Please contact us at info@hopetopic.click or call (307-621-0431) to initiate the return or exchange process. If the return is due to a defect or error on our part, we will cover the cost of return shipping. If the return is due to a change of mind or other reasons, you will be responsible for return shipping costs.
Refunds will be issued to your original payment method once the returned product is inspected. Please allow up to 10 business days for the refund to be processed.
9. Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 7 days of receiving the item. You can reach our customer service team at info@hopetopic.click or (307-621-0431). We may request photos of the damage or defect to assist in processing your return or replacement.
We will arrange for a free return shipping label for defective or damaged items, and we will either send you a replacement or issue a full refund.
10. Privacy and Data Protection
At Hopetopic, we value your privacy. Our collection and use of personal information is governed by our Privacy Policy. By using our website, you consent to the collection and use of your information as outlined in our privacy policy.
We do not sell or share your personal data with third parties, except where necessary to fulfill your order or as required by law.
11. Limitation of Liability
Hopetopic will not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products. Our total liability to you for any claims arising out of your use of the website or products will be limited to the total amount paid for the product(s) in question.
We do not guarantee that our website will be free from viruses, interruptions, or errors. You agree to use the website at your own risk.
12. Indemnification
You agree to indemnify and hold harmless Hopetopic, its affiliates, officers, directors, employees, and agents from any claims, losses, liabilities, or damages (including legal fees) arising out of your use of the website, your violation of these Terms and Conditions, or your infringement of any rights of a third party.
13. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the United States and the state of Massachusetts. Any disputes or claims arising from these terms will be resolved through binding arbitration in Burlington, Massachusetts. You agree to resolve any disputes individually, and not as part of a class action.
14. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us:
- Email: info@hopetopic.click
- Phone: (307-621-0431)
- Address: 18 Meadowvale Rd, Burlington, Massachusetts (MA)
Thank you for choosing Hopetopic! We look forward to providing you with high-quality plush bears and excellent customer service.